Experience Overview

Experience Summary
Mr. Geiger has over 7 years of experience in a variety of roles in the information technology field.  He has experience in direct management and project management roles, as well as business analysis in information technology and academic fields.  He has significant expertise in requirements gathering, process engineering, analyzing and designing business solutions.  Mr. Geiger is proficient in MS Project and MS Visio and has created documentation plans from the “ground up” with success.  He has developed a wide variety of business documents, including Statements of Work, project plans, work breakdown structures, user manuals, communication plans, support SLAs, communication SLAs and gap analysis.  He has assisted in development of strategic plans and has performed market research for multiple projects for SYNC.  With a blend of technical insight and good business sense, Mr. Geiger is adept at understanding clients’ business and technical needs and presenting solutions that work.

Thanks for looking through my work experience. Be sure to also check out my work samples and contact me if you have any questions or think I might be a good fit for your project.

Summary

I have over eight (8) years of experience in a variety of roles in the information technology field; including experience in direct management and project management roles, as well as business analysis and project management in information technology and academic fields.  I have significant expertise in requirements gathering, process engineering, analyzing and designing business solutions.

I most enjoy creating systems that predictably produce high-quality results; whether in the form of a document, a policy,  a technology, or a combination thereof. At heart, I am a resourceful problem solver and a talented communicator.

Business analysis

The term, “business analyst” covers a wide range of skill sets and industries.The bulk of my experience has been in the small and medium business, higher-education and information technology (IT) markets. The following is a partial list of business documents I have created:

  • Technical and consumer user manuals
  • Communication plans
  • Support SLAs and communication SLAs
  • Gap analysis
  • RASIC / RACI / RAM
  • Presentations for C-level executives
  • MS Project
  • MS Visio
  • MS Sharepoint

While I have hands-on experience with developing a wide range of business documents; my skill is not so much in the document generation itself, as it is my ability to ask the right questions, synthesize large amounts of novel data, and produce tailored products that solve problems.

Project Management

As a project manager, I have several years of experience working on project ranging from long-term half-million dollar IT projects that required full project management treatment to short-term projects that could be managed “on the back of a napkin.” I have managed projects in information technology (IT), health care, business operations and academia. In each case, I have used the proper level of planning and detail to ensure project success without undue administrative overhead. While every project is different, here are some of the tools I have used to manage expectations and ensure accurate communication:

  • Work Breakdown Structure
  • Project plan
  • Communications plan
  • Risk Register
  • Issue tracker
  • Site drawings
  • Project Schedule
  • Checklists

Business development

  • Request For Proposal (RFP) creation – written the scopes for several RFPs for high-profile equipment and services for local city government, for over a million dollar contracts. This required a extensive requirements gathering.
  • Proposal development – wrote a large portion of a winning proposal that resulted in a multi-year multi-million dollar contract to administer the data center and network operations for Detroit Public Schools. Also, provided research and analysis to other technical writers on the team to assist them in their portions.
  • Client management life-cycle development– To improve client relations for a managed services firm; developed and implemented a life-cycle which was tied to contract signing. This incorporated checklists, feedback, executive reports and automated alerts to account managers. This was fully integrated into our CRM software. The result of which was simultaneously, greater client satisfaction and reduced back office workload.
  • Market and Technology Research –  In order to speak competently and confidently with clients and colleagues, and to respond appropriately to new opportunities I stay abreast of new technologies and market trends. To do this I maintain access to Gartner and Lynda.com. As well, I stay connected to peers through traditional networking, philanthropic organizations and “new media.”

Management

  • Helpdesk for the College of Engineering at Wayne State University – for four years. Unique aspects of this position included a blend of paid and volunteer staff; systemic high-turnover rate due to the nature of staffing with college students; a mostly international workforce; high-need clientele, most of whom held doctorates. (see here for more details)
  • Staff at BlueRock Technologies – for one year. As Vice President of Operations; one of my duties included day to day management of several technicians. Unique aspects of this job included the development of policies and procedures as part of a larger goal of streamlined and consistent operations; managing resources more technically proficient than myself; various human resource interactions. (see here for more details)
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