BlueRock Technologies

2007 – 2008 BlueRock Technologies, LLC
Vice President, Operations (Sr. Business Analyst)
Re-engineering of Accounts Receivable & Ordering Processes:
• Increased billing accuracy has increased amount billed over 5%.
• Outstanding balances cut by over 60% due to process which increased accountability and increased customer contact.
• Documented current as-is ordering process (multiple software applications and business departments)
• Made improvements which saved time and money.
• Documented the improvements; utilized MS SharePoint 2007
• Rolled out the new process and trained all users.
Project:  Documentation of Technical Processes
• Construction of knowledge base for business and technical data.
• Creation of a family of SharePoint sties, wiki and document storage libraries.
• Development of documentation standards and protocols.
• Created or managed the creation of over 800 articles in 10 months which halved the number of open help desk issues.
• Proper documentation decreased time to resolution by nearly 40%.

Company Overview

BlueRock is a professional services firm that is expert at ensuring diverse technologies are effectively applied within small and medium sized businesses. BlueRock provides a range of services to its clients:

  • Infrastructure
  • Outsourcing
  • Help Desk
  • Asset Selection & Reselling
  • Strategic IT Advisory
  • Install / Upgrade / Migrate Projects
  • Support and Maintenance Contracts
  • Application Hosting (Microsoft Exchange and Microsoft Office

BlueRock does not publicize a client list; however, their client base is significant and is across the following industries:

  • Finance
  • Hospitality
  • Manufacturing
  • Retail (including car dealerships)
  • Services
  • Non-Profit

Key Successes

Re-engineering of Accounts Receivable & Ordering Processes:

  • Increased billing accuracy has increased amount billed (by improving accuracy)
  • Outstanding balances cut by over 60% due to process which increased accountability and increased customer contact
  • Documented current as-is ordering process (multiple software applications and business departments)
  • Made improvements to the A/R and ordering policies and procedures which saved time and money
  • Documented the improvements; utilized MS SharePoint 2007
  • Rolled out the new process and trained all users

Project:  Documentation of Technical Processes

  • Construction of knowledge base for business and technical data
  • Creation of a family of SharePoint sites, wiki and document storage libraries
  • Development of documentation standards and protocols
  • Created or managed the creation of over 500 articles in 10 months which halved the number of open help desk issues
  • Proper documentation decreased time to resolution significantly

Recommendations

Trevor Daniel: Vice President – Sales, BlueRock Technologies (colleague)

“From the start Doug’s passion for processes and documentation was evident and thankfully contagious. His ability to gather and digest information from multiple sources, recommend policies based on that info and structure our sharepoint site for maximum efficiency was extremely helpful.” February 4, 2009

Kevin Jones: Sales Director, Portable Church Industries (business partner)

“Doug has a great amount of knowledge in his profession (and even out of it) and comes up with creative solutions to circumstances at hand. A very good communicator.” August 26, 2008

Kevin Krason: Owner, BiznetIS (client) hired me as a IT Consultant in 2008

Top qualities: Great Results, Personable, High Integrity

“I appreciate Doug. He has been an excellent resource for myself and my company. He truly cares about our needs and will do everything he can to satisfy them.” July 12, 2008

Other details

I worked at BlueRock Technologies from the end of 2007 to the end of 2008. BlueRock is located at 800 Kirts Blvd, Suite 600, Troy, MI 48084. Telephone:  248-786-6100

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