Wayne State University

2003 – 2007 Wayne State College of Engineering University Detroit, MI
Served in multiple roles, including Classroom Manager
Technical Writer
Developed and wrote performance objectives and project abstracts for the college. 
Developed curriculum for new employees. 
Found and wrote grant/proposals. 
Manage and contribute content to a college-wide knowledge base. 
Wrote procedural documentation for a quarter million dollar student leased laptop program. 
Call Center / Help Desk Manager
Created procedural documents covering both technical and non-technical frequently asked questions. 
Created video tutorials for staff and public explaining department services and software application. 
Created worked documents for system administrators based on customer needs that were turned into web applications and utilities. 
Designed and documented a trouble-ticket escalation methodology for the College of Engineering computer help desk. 

Company description

Wayne State University (WSU) is located in the city of Detroit, Michigan. Within the College of Engineering (COE) at WSU I worked in the Engineering Computing Center (ECC). ECC served the entire college in providing multi-media, maintaining all classrooms and engineering software and assisting students and faculty as the technical helpdesk. I ran this center for four years.

Clients

With few exceptions, all of our clients were internal to the college and included faculty (professors and deans), support staff and students. We ran a helpdesk which operated 6 x 14 and handled limited after-hours emergency support.

Work performed at WSU

Served in multiple roles, including Classroom Manager, technical writer and grant writer

  • Developed and wrote performance objectives and project abstracts for the college
  • Developed curriculum for new employees
  • Found and wrote grant/proposals
  • Manage and contribute content to a college-wide knowledge base
  • Wrote procedural documentation for a quarter million dollar student leased laptop program
  • Call Center / Help Desk Manager
  • Created procedural documents covering both technical and non-technical frequently asked questions
  • Created video tutorials for staff and public explaining department services and software application
  • Created worked documents for system administrators based on customer needs that were turned into web applications and utilities
  • Designed and documented a trouble-ticket escalation methodology for the College of Engineering computer help desk

Recommendations

Steven Barker , Pastor of Student Ministries, Grace Community Church (was with another company when I was at WSU)

“Doug has a distinct ability to anticipate where technology is headed and then where that technology can be useful. I have always been impressed with his capacity to use that technology to his benefit.” February 9, 2009

Abbas Alwishah , Eletrical Engineer , DTE Energy (worked directly with me at WSU)

“Doug is a great person to work with and for, at the time I worked with Doug and for him he always asked if the Techs needed help and he was clear about the tasks and objective. I would recommand anyone to work for him or with him.” July 22, 2008

William Johnson , Network Security Engineer , Stanford University (worked with me at WSU)

“Doug is a very dynamically talented individual, with whatever project or task he is involved. I have worked with Doug for nearly three years and have found him to be professional, outgoing, diverse and always seeking information on the latest technologies and innovations. I would not hestitate to recommend Doug to any potential future employer.” March 27, 2007

Other details

I worked at ECC from 2003 – 2007.  Wayne State University College of Engineering  is located at 5050 Anthony Wayne Dr. Detroit, MI 48201.

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